Returns & Repairs

Return Policy

Currently, all of our pieces are made to order. As a result, only our vintage pieces are eligible for returns, while all Raïki items are considered final and non-returnable.

We hope you adore your Vintage pieces! However, if you wish to return your purchase for any reason, you have a 14-day window from the date of receipt to do so. To qualify for a return, the item must be unworn, in its original packaging, and in pristine condition.

To start a return, please complete the contact form on our website. Once we receive your return request, our team will promptly review it and issue a return label within 1-2 days. After we have received and processed your return, refunds will be credited back to the original form of payment used for the purchase, once the items are in our possession.

Return shipping cost: The customer is responsible for the cost of returning items. Return shipping fees are non-refundable. 

Condition of returned item: Items must be returned in its original condition and packaging. 

Refund processing: Refunds will be processed within 3-5 working days of receiving the returned items.

Repair Warranty

Raïki provides complimentary repairs for your pieces within one year of purchase, with no extra charge to the customer. However, we reserve the right to assess normal wear and usage before proceeding with the repair. Should your Raïki Jewellery require repair beyond the warranty period, we are pleased to offer this service for a fee. Request a repair by filling out our contact form.